Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. The outcome and lessons learned will be logged to ensure continuous improvement of our services. Find out what repairs we can change you for and what is included in your rent. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Confirm Password *. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Services for our tenants, including rent, repairs, new homes and managing your tenancy. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. You have accepted additional cookies. A common problem that arises in many homes is condensation and mould growth. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. It is usually found in your kitchen below the sink but not always. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Please provide as much information as possible about your complaint. If youre a secure tenant, you have the right to carry out improvements to your property. This website uses cookies to improve your experience while you navigate through the website. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Housing Department Crawley Borough Council - Housing Options Service Services offered. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Analytical cookies are used to understand how visitors interact with the website. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. Council housing repairs Report a repair You can request a repair online. Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. Discretionary Loans Information (PDF, 86.6 KB). If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . They don't deal with repairs or anti-social behaviour issues. How we can help young people in Crawley with housing issues. The money owed will be recovered whenever the property is sold in the future. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. do everything more quickly because you don't have to call us. Housing Disrepair This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. 1982 Crawley Borough Council election. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. Emergency out-of-hours repairs. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. Our housing in Havant. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. Please use our online form to request a. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. PO Box 4771 Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. If you are a tenant, please report your non-emergency repairs online. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Outside of office hours the number above is for. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. Buying a council property. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. All rights reserved. Contact a solicitor experienced in council housing disrepair claims to find out more. If it is an emergency and you do not let us in, we may force entry. Our letting standard sets out the standard of repair and appearance you can expect when you move in. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Find out how we minimise the impact of doing works in your home. Fire safety information for your council house or flat. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. crawley borough council housing. Report a repair Adaptations to your home We can help. Housing support and other services in the home for elderly or disabled people. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Map. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. You can request a repair to your council property to fix an urgent problem. Special circumstances for accepting a review after 1 month has passed may be considered. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. These services include waste management, housing, planning, leisure, taxation, environmental and community services. Password (min 9 characters including a number) *. While repairs may fall under the developer 's guarantee during the . It affects one person or a group of people and requires a response. If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. The team were very helpful and understanding of my dangerous situation. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. All rights reserved. *Contract type: * See about the role. Content and site Copyright Crawley Borough Council 2020. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. This category only includes cookies that ensures basic functionalities and security features of the website. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. East Ham The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. Under the Freedom of Information Act, please can you supply the following information: 1. Our approach. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Outside of office hours the number above is for emergency repairs only. We can help make it easier and more accessiblefor you to live in your council house. Thank you for your patience. Our approach. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Thank you for your patience. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. A fee will be included to meet the cost of registering the charge against the property. a missed waste collection or reporting problems like flytipping or litter.) A stopcock is a valve for turning the cold water system in your home on and off. E14 9GE Fire safety All properties should have fire alarms fitted and serviced regularly. This cookie is used to store the language preference of the user. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. You have rejected additional cookies. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. If you think your new home does not meet the letting standard, email [email protected]. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. These may subsequently be treated as a complaint if we dont deal with the original request. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. Visit us. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Crawley Homes has implemented a new housing IT system. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. You should get several weeks warning of any work needed. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. The pattern element in the name contains the unique identity number of the account or website it relates to. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. 701 were here. We may need to return to complete the full repair. Write by: . Council tenants. You can request it through your 'My Housing Tenancy' online account. Our aim is to sort as many complaints as possible at the first point of contact. Necessary cookies are absolutely essential for the website to function properly. The relevant Head of Service will undertake the review and respond within 20 working days. Email *. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. Services available to private rental tenants in Crawley, including grants and loans. Request a repair to council property. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Council tenant rights and responsibilities; Hotjar sets this cookie to detect the first pageview session of a user. Contact us if you cannot make an appointment on 020 8379 1000, or email [email protected]. All rights reserved. Exchange Tower We will take firm action against anyone who does not allow access for this. 02 victoria warehouse manchester. Repairs. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough List First. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. All rights reserved. 2 6 May 2021. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Home Housing Housing Search our site Search. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk.